Privacy Policy

1. Introduction

This Privacy Policy describes how Gau Prasad Panchagavya Products Private Limited (referred to as “we, our, us“) collects, uses, shares, protects, or processes your personal data through our website gauprasad.in (hereinafter referred to as the Platform).

You may browse certain sections of the Platform without registering.
We do not offer products/services outside India, and your personal data will primarily be stored and processed in India.
By using this Platform, you agree to be bound by this Privacy Policy, Terms of Use, and applicable Indian laws related to data protection and privacy.
If you do not agree, please do not use our Platform.

2. Collection of Personal Data

We collect personal data when you:

Register or sign up on our Platform.
Use our services or interact with us.
Provide transaction-related information.

Information We Collect

We may collect the following information:

Personal Information: Name, Date of Birth, Address, Phone Number, Email ID, etc.
Sensitive Data (with consent): Bank Account, Credit/Debit Card details, Payment Information, and Biometric Data (for certain features).
User Activity Data: Browsing behavior, preferences, and transaction details.

Note:

You always have the option to not provide certain information, but this may limit your access to some services.
We are not responsible for third-party privacy policies. If you share your personal data with external service providers, please review their privacy policies before proceeding.

Warning:

We never ask for sensitive information like debit/credit card PINs, passwords, etc. If you receive such a request, report it immediately to law enforcement.

3. Usage of Personal Data

We use your personal data for:

Order processing & fulfillment
Enhancing customer experience
Resolving disputes & troubleshooting problems
Informing you about offers, products, and services
Customizing user experience
Preventing fraud and security threats
Conducting market research & surveys

Opt-Out:

If you do not wish to receive marketing communications, you can opt-out at any time.

4. Sharing of Personal Data

We may share your personal data with:

Our group entities, affiliates, and business partners to provide services.
Third-party service providers (e.g., logistics, payment gateways, marketing partners).
Law enforcement agencies when required by law or in cases of fraud or security risks.

5. Security Measures

We adopt reasonable security measures to protect your personal data from unauthorized access, misuse, or loss. However:

Data transmission over the Internet is not completely secure, and risks may remain.
Users must safeguard their login credentials and take precautions.

6. Data Retention & Deletion

You can delete your account via your profile settings.
If you have pending transactions, claims, or grievances, we may delay or deny deletion requests.
We retain data only as long as required for legal or operational purposes.
Some anonymized data may be retained for research and analytics.

7. Your Rights

You have the right to:

Access, rectify, and update your personal data.
Withdraw consent for data processing by contacting our Grievance Officer (see details below).